 | Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition)
| Our price: | $7.00 | | Media: | Digital | | Author: | James L. Heskett, Thomas O. Jones, Gary Loveman, W. Earl, Jr. Sasser, Leonard A. Schlesinger | | Publisher: | Harvard Business School Press | | Release date: | 14 May, 2005 |
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