 [Larger view] | Apple M8799LL/A AirPort Extreme Base Station with Modem and Antenna Port
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Average user rating:  | |
 Should have bought this one first! | |
| Apple builds products that are easy for anyone to use. They don't require a lot of knowledge about the hardware. The base station was very easy to set up. The Airport Setup Assistant runs you through all of the important steps in language that is as plain as possible. If you want finer control, you can then move to the Airport Admin Utility.
The only problem I ran into during setup was getting the base station to work with my Comcast cable service. The first call to tech support ran me through the essential setup items, making sure that I had everything set up properly. The second call was to Comcast, who said it certainly wasn't their problem. Back to Apple. After that call, I really can't say enough good things about Apple's tech support. For one, it's not outsourced. You're talking to someone who speaks English very well. The second thing is that they're not working off of a script as far as I can tell. They try the standard fixes, of course, but they're able to work with whatever comes up. After probably 30 minutes or so of trying everything we could think of, the support person went up the chain - I've never seen that from tech support before - to a product specialist. When that advice didn't work the next step was to actually have me talk to a product specialist. By that time it was 30 minutes or so after quitting time on a Friday, so the product specialist was no longer available. The support rep actually apologized for not being able to put me on the line with the specialist. I was impressed that he worked as long as he did after quitting time on a Friday without any hint of trying to hurry along and get rid of me. I was about to call tech support again today (Saturday), but decided to give the setup one more try. It worked! I don't know why or how the problem was solved. I'm just happy it all works now. The Airport Extreme Base Station is a little expensive, but compared to the grief I've had with a less expensive wireless router, and the excellent support I received from Apple, I couldn't be happier with my purchase. | |
| A snap to set up and use! | |
| The Airport Extreme from Apple is all that the information and video says that it is. Easy to set up, use, and maintain.
If you have a wired or wireless network and are looking for a way to upgrade or expand your current network, then this product is for you. | |
 Excellent, but needs better Windows software | |
| This is an excellent product and certainly recommend it. However, the included configuration software for Windows XP is not easy to use. For example, it lacks an easy way to determine whether log-in to a PPP over Ethernet account has been successful. The software for my old Linksys router was much better. This was surprising to me considering this is an Apple product. Nevertheless, I would still recommend this product. |
