| I bought this several months ago from Amazon and overall am pleased with it - it keeps the towels warm and toasty if you fold them well - just halving the towels over the rack does not result in uniformly warm towels . the hanging clips are plastic and after 5 months 2 of the racks broke from my grandsons repeated abuse. I called the 1-800 number expecting to pay for replacements . The customer service agent was wonderfull and immediatly asked for my address to send replacements free of charge . They arrived in less than 2 weeks . |
