Pros: I like the Windows software making it easy to navigate if you are familiar with Windows. Having Windows Media Player in the phone is excellent. I can play MP3 on it (the phone converts it into WMA.) I also like that you can hook it up to your PC and copy and paste files in the phone. There's a slot for a mulitmedia/secure digital card (this is where I save my musics.) On a 16MB card, you can only fit about 4-5 songs. The screen is excellent and very sharp; the best I've seen so far. It has speakerphone and voice recorder capabilities, which comes in handy for me. It comes with a stereo headphones which is also a headset for talking. The cradle is excellent which connects it to your USB and charges your phone at the same time. You can also download the theme creator from Microsoft so you can customized your phone according to how you want it.

Cons: The service sucks: Wireless and Customer Care. I'm trying to port or transfer my cingular number and so far it's been taking forever and that's just trying to contact At&t. I was on hold for 2 hours so I tried again the next day and waited for another 3 hours. Then the customer rep screwed up the porting and gave me two accounts. HELLOOOOO, I only have one phone....Geez..I swear I went from one rep to another and another and another trying to fix this. They told me I need to buy another SIM card for their screw up. They did credit me for it. They suck big time. They even screwed up my plan, also.

After all of this I ended up giving the account to my mother. I got my MPX200 unlocked and used my T-Mobile SIM card. I'm very happy with the phone through T-Mobile. Oh yeah, At&t won't unlock my phone. They said they do not do that. They are so full of it. I paid somebody to unlock my MPX200. Did you know T-Mobile unlock their phones without any questions? Unlike At&t, they are very good in customer service.

Ok, the phone tends to lag from time to time when you have many applications running. That's all.

Again, very happy with this phone while on the T-Mobile network.
At&t [is bad]!!

The Good

- Phone design. Sleek flip phone
- Outlook syncing. Syncs effortlessly and quickly.
- Phone Quality: Average. Better to use the phone rather than the headphone.
- Information: easy to navigate home screen that includes contacts, calendar, email, and internet access.
- Screen - Nice display with color LCD.

The Bad

- Display choices are limited.
- Sound choices for ring are also limited.

The Ugly

- THE CALLER ID on the external LCD does NOT work. After 18 calls to various ATT reps, I finally spoke with Motorola who told me that it is a glitch in the phone as soon as the handset is synced with outlook. Let me understand this - Motorola designs a phone to be compatible with Outlook but then if you sync, you no longer have access to the external Caller ID screen.
- ATT customer service is AWFUL. They sent a phone to me with non working number and it took nearly a week to get a working #. They are switching their software and the service is awful in the interim.
- Phone Reception. I am often with friends who can get service on their phone and I cannot get service on mine. I am not sure if it is ATT, the phone, or a combination of both.

The price for the phone here is cheap but you are going to have to decide if you are willing to go all these problems with the phone.

Good things about this phone: Outlook Sync, Expandable (SD Card), Installing new programs, Auto Profile.
Worst things about this phone: Time is not Sync with the Satellite - won't automatically adjust time with time zone changes (EST, CST, etc) very bad for frequent travels or with day light saving timings, Caller ID is not working properly - only showing numbers in the external LCD even the entry is in the phone book, Have to press the Phone-Hang button 3 to 4 times to end a call, Speaker phone is not good, Battery performance is very bad.

Good things about the service: No roaming charge for National service plans thought USA, Your phone works on any GSM network (Cingular, T-Mobile, etc).
Worst things about the service: No signal even in my home (outside works fine) - in traveling I have some problems with signal, Drop calls (a lot - similar to sprint), no free cell to cell minutes unless both phones are on AT&T network (Ex: Assume that you are calling a friend who also has AT&T GSM service. You are traveling and your phone is showing Cingular or T-Mobile or something else (other than AT&T), then your minutes are not counted as cell-to-cell minutes. Vice versa too - when you are in AT&T and your friend is on different network. THIS IS VERY BAD when both are paying for AT&T service but won't get free cell-to-cell minutes.)