 [Larger view] | TurboTax State Multi-State 2004 Win/Mac
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Average user rating:  | |
 Terrible software and even worse support | |
| TurboTax is buggy and the support is terrible! You cannot update your state information after the initial review without manually editing the tax forms. If the field involves computations, you must do these manually after changing it. If you try to re-run the interview, it just brings you to the "finish" screen. I talked to four different people from TurboTax support about this. They say it's a known bug and they have no plans to fix it. If I wanted to manually edit to forms, I wouldn't have purchased this software! If you make changes to the federal, TurboTax state isn't necessarily updated. I received the following ridiculous suggestions from support: clear your cookies (I'm not using the web version); delete this file, but make sure you empty the recycling bin (what??); go to forms and click delete form (there is no delete option). I don't know where they get these ideas, but support isn't helpful when you know more than they do! | |
| Turbotax Failed | |
| Don't believe the rating of one. A minus 5 would have been more appropriate. After six years of being a faithful Turbotax user, the changes they have made in 2004 are convincing me never to use their product again - even if I could. After purchasing the downloadable version it failed to unzip. Three hours on the phone with representatives in India did not solve the problem. Finally I got them to send me a CD, which seemed to install but hung up on the question "Select a tax return type" that offered zero choices and no pull-down. I can't believe they would release a product that seems designed to frustrate their customers!!! | |
 Worked As Advertised For Me | |
| I have used TurboTax products since 1995, with the exception of trying TaxCut last year, which was a disaster. The TurboTax State product had no difficulty quickly and accurately completing tax returns for my state (Minnesota) after finishing my federal return.
As some other reviewers have correctly noted, the name of the product ("Multi-State") is somewhat deceptive, in that you get to choose one state return to file; if you have to file for more than one state you have to pay for additional state downloads. This is the primary reason I gave the product four stars: functionally it was easy to use and intuitive, and I had no problems of any sort with it (I have Windows XP running on a 2003 vintage computer). This product isn't perfect, but it does a good job, and is enormously superior to TaxCut in every way. |
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